Contact Us
Thank you for your interest in PrimePay. To ensure a prompt response and help direct your inquiry to the appropriate area, please choose from the options below.
Or if you would like to find your local PrimePay office, please click here.
Note to Employees of PrimePay Clients:
PrimePay has been contracted by your employer to handle its payroll processing needs. Our contract or agreement is with your employer and we are unfortunately not authorized to speak directly with our clients' employees regarding any issues related to their W-2s, pay statements, etc. If you have any questions regarding your W-2, recent or past pay statements, address changes, etc., please contact your employer directly so they can assist you. If your previous employer is no longer in business and you are looking for your W-2, click here for suggestions on what steps you can take to get your W-2.
Are You Interested in
PrimePay Services?
Do You Need:
- Questions answered about Payroll Services?
- Information on Time & Attendance Systems?
- A quote for Workers’ Comp Insurance?
- Information on FSA, HRA or HSA Plans?
Find Out More About PrimePay Services
Are You Interested in an Integrated HR, Payroll & Benefits System?
Do You Need:
- Information on a single-source, online HR, payroll & benefits solution?
- To streamline the administration of your HR & benefits processes?
- Employee self-service technology so employees can manage their personal data online?
- Online benefits enrollment capabilities?
Learn About Our Integrated HR & Payroll Solution
Do You Want a Quote for
Credit Card Processing?
Do You Need:
- A rate comparison for credit card processing?
- Information on our rate lock guarantee?
- A quote for debit card processing rates?
- Information on next day funding for credit card transactions?
Request a Quote for Credit Card Processing
Do You Want to Partner With PrimePay?
Do You Need:
- Information on PrimePay’s national payroll program for franchise organizations?
- Information on PrimePay’s special payroll offering for banks, chambers of commerce or other member organizations?
- To contact PrimePay about a potential business opportunity?
Contact PrimePay About Partner Opportunities
Do You Need Client Support Help from PrimePay?
I am a Payroll client and have a question about my account.
Do You Need:
- To contact your payroll specialist and/or local PrimePay office?
- Access to your online payroll reports and payroll tax returns?
- Help submitting changes to your employee or company information?
Contact Your Local Payroll Support Specialist
I am a PrimeFlex client or employee and have a question about my FSA, HRA or HSA account.
Do You Need:
- Help submitting a reimbursement claim form?
- To know what expenses are eligible for your Flexible Spending Account?
- Help with your PrimeFlex debit card?
Contact Our PrimeFlex Support Team
Do You Have a General Question for PrimePay?
Do You Need:
- Help with a general inquiry?
- To determine who within PrimePay can help you with your question?
- To find a specific person at PrimePay?
